Shipping Policy
Liora Diamond specializes in secure B2B diamond trading and is committed to ensuring that every shipment reaches its destination safely, fully insured, and within the promised timeline. Our shipping operations are designed to the highest standards of security and reliability to serve our global business clientele.
At Liora Diamond, every order is carefully reviewed and initiated only after full payment has been confirmed by our accounts team. This ensures that all outgoing shipments are backed by verified transactions, maintaining the integrity and security of each B2B deal.
Our standard processing window is 1 to 3 business days from the date of payment confirmation. During this period, our team handles all shipment documentation, quality verification, and logistics coordination to ensure a timely and accurate dispatch.
Liora Diamond exclusively partners with the world's most trusted and specialized diamond logistics companies, including Brinks, Malca-Amit, Ferrari Logistics, and FedEx. These carriers are equipped with state-of-the-art secure transport systems specifically designed for the movement of high-value goods such as precious stones.
Every shipment dispatched by Liora Diamond is fully insured from the point of pickup right through to final delivery at the buyer's location. This provides our clients with complete peace of mind, knowing their valuable inventory is protected throughout the entire transit journey.
For international B2B orders, the standard delivery timeline is 5 to 10 business days from the date of dispatch, depending on the destination country and the efficiency of local customs processing. We work diligently with our logistics partners to ensure timely handovers and accurate delivery estimates.
Please note that actual delivery times may vary due to customs clearance procedures, public holidays, or unforeseen external factors. Liora Diamond keeps clients informed at each key stage and provides tracking details so shipment status can be monitored in real time.
Shipping charges are determined based on the total value of the shipment, the weight of the parcel, and the destination country. These factors together define the level of insurance coverage and logistics handling required to safely transport the diamonds to the buyer.
For high-value orders, Liora Diamond may, at its sole discretion, offer complimentary shipping as a gesture of valued partnership. Clients are advised to confirm shipping cost details at the time of order confirmation and invoice generation to avoid any surprises.
All international buyers are fully responsible for any import duties, VAT, GST, or local taxes applicable upon the arrival of the shipment in their country. These charges are governed by local customs authorities and are entirely separate from Liora Diamond's invoice amount.
Liora Diamond ensures that all shipments are accompanied by accurate and compliant export documentation to facilitate smooth customs clearance from our end. However, the company holds no responsibility for delays arising from customs inspections, destination regulations, or incomplete import requirements on the buyer's side.
The ownership and risk associated with the diamonds are transferred to the buyer at the moment the shipment is handed over to the designated logistics carrier. From that point forward, responsibility for the goods rests with the buyer, supported by the full insurance coverage arranged through our logistics partner.
Liora Diamond takes every precaution to ensure proper packaging, sealing, and documentation before handover to the carrier. Buyers are strongly encouraged to inspect the shipment upon receipt and report any visible discrepancies or damage to the carrier immediately, as per standard industry practice.
It is entirely the buyer's responsibility to provide complete, accurate, and up-to-date shipping details at the time of placing the order. Any errors in the shipping address that result in failed delivery, re-routing, or additional logistics costs will be borne entirely by the buyer.
In cases of failed delivery due to an incorrect address or an unresponsive recipient, re-delivery charges will apply. Liora Diamond will not be held liable for any loss, theft, or damage resulting from an address error or incomplete information provided by the client at the time of ordering.
Liora Diamond is not liable for shipping delays caused by customs clearance backlogs, disruptions at logistics partners, or natural events such as weather conditions, strikes, or government-imposed restrictions. We strive to dispatch all orders on schedule and communicate proactively whenever a delay is anticipated.
In cases of delays due to force majeure or circumstances entirely beyond our control, Liora Diamond will make every effort to keep clients updated and explore the best possible alternative arrangements. Our commitment remains to deliver every order safely and as quickly as the situation allows.
Liora Diamond
Office 105, Suparshva Apartment
Mahindarpura, Shanti Main Road
Surat – 395003, Gujarat, India
Email: contact@lioradiamond.com
